A few hours or the day before the transfer, the service provider or driver contacts the customer.
The customer generally receives a message or call with the driver's name, photo, vehicle type, and direct contact number.
This reassures the customer and facilitates vehicle identification upon arrival.
The driver can confirm the itinerary, point out any traffic constraints, or suggest adjustments if necessary.

A specific meeting point can be set if the exact address is difficult to access (hotel, riad with a closed gate, etc.).
This contact ensures that the customer is ready at the scheduled time, reducing the risk of delays.
The driver can inform the customer of any last-minute changes.
Reduces stress, improves safety, and ensures seamless service from the moment the driver arrives.

Allows you to anticipate all the customer's specific needs before departure.